Building a customer delivery ecosystem

Ecolife Solutions now tracks everything related to a delivery in real time versus it taking several days to deal with the paperwork, push it through to invoice and reconcile the inventory. 

“We estimate vWork has cut out about 75% of calls per day to our dispatch team as our sales team can answer for themselves exactly when a job will be delivered to a customer.” 

Doubled sales without doubling resources

From the outset, Swyft Energy wanted to give its customers a fully online experience. But to do this, it needed to unite business information from multiple platforms into seamless job workflows.

"The level of customization within vWork is extensive – we could tailor it to about 40 different job types."

e-Proof of delivery takes stress out of reporting

Nelmac was looking for a solution to schedule thousands of jobs and correspondingly record and report on job completion, both internally and to Nelmac’s clients. 

“Using photos and timestamps, our field crews are able to record evidence of job completion against each job easily...Nothing beats this immediacy.”

Making more of a difference with vWork

Novis Healthcare is a family-owned business with a wide range of capabilities. Novis needed to transition its nationwide  Australian team from Outlook calendar appointments to a system that provided  real visibility and accountability for healthcare equipment deliveries. 

“We have confidence in being able to meet our customer’s expectations - with every delivery - and that's what makes the difference.” 

Proof of delivery for service management

The team at Landscape Solutions are managing a high volume of jobs, requiring different tasks such as mowing and grounds maintenance – all associated with a large number of fixed assets.  They sought a solution that could simplify job scheduling and ensure each employee's time was fully utilized.

"With vWork software, we know that we can easily scale when we take on another large open spaces contract. We’re really pleased with how this software works for us and our customers.”

Hitching up to electronic job sheets

Based in Queensland, Knight's Heavy Towing jobs are varied - from insurance recovery work, accidents and other transporting jobs. Once introduced to vWork they could see how it could make a huge improvement to the business; mainly by digitizing existing processes and removing paper from the equation.

“It wasn’t about setting up new processes
when we adopted vWork. We knew we
had the right processes for our business.
It was a matter of setting up vWork to
match our processes exactly, which we
did. Easily.”

Built for the road ahead

McCarthy Transport is a large log transport logistics company. As a critical part of the log supply chain, McCarthy’s offers its customers a one-stop service for all their log transport needs. vWork streamlines information sharing between operators, drivers, customers and dispatchers, so McCarthy’s are confident they’re meeting everyone’s needs.

"We’ve definitely become more efficient using vWork. Dispatchers are proactive job planners, as opposed to being extremely reactive. And it’s great to see how vWork has increased truck utilization across the fleet. We’re more than happy with the result.”