Novis
Novis Healthcare is a family-owned business with a wide range of capabilities. It specialises in offering high-quality care and rehabilitation equipment to a wide range of clients including: hospitals, aged care facilities and allied health professionals. Its national network of partners is supported by teams in Sydney, Melbourne and Brisbane.
Challenge
Novis needed to transition its nationwide Australian team from Outlook calendar appointments to a system that provided real visibility and accountability for healthcare equipment deliveries.
Solution
Novis implemented vWork’s standard product, tailoring it with dedicated templates, real time visibility and three way communication plus a custom API integration.
Outcome
A significant improvement - with Novis consistently meeting 95-96% of its delivery KPIs. Customers praised the the efficiency of its delivery service and the level of communication provided.
“We have confidence in being able to meet our customer’s expectations - with every delivery - and that's what makes the difference.”
Zohra Behayar, Operations Manager, Novis
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