How Swyft Energy doubled sales without doubling resource

Swyft Energy’s foundation for early success

Established by Joe Freyne and Adrian Casey in 2018 in Ireland, Swyft Energy simplifies the installation of high efficiency boilers, Solar PV, EV chargers and smart heating controls. Swyft achieve this by providing its customers with a
fully online experience when installing the energy product in their home.

Today, the business has 35 full time employees and a further 50 subcontractors operating across the Republic of Ireland. For Adrian Casey, Chief Technology Officer, the foundation of their business success lies in part with vWork.

Adrian says: “From day one, we wanted to give our customers a true online experience. It was important to us that we could give customers control of the experience – to engage when they wanted. To develop the online solution beyond initial price estimates, we needed to have a flexible job management solution that could integrate easily with our other tools – especially our CRM (Microsoft Dynamics), pricing engine and accounting package (Xero).”

vWork helps build an outstanding customer experience

The customer first digital experience is driving growth for Swyft Energy. Customers answer a series of questions online about their heating or renewable needs – and the automated pricing platform sends a transparent estimate outlining several options from different manufacturers. 

From there, interested customers book their assessment in-person, by video or by submitting photos of their property. 

A Swyft engineer assesses the property and captures the required information on the vWork app which is passed into the pricing engine and automatically generates a quote for the customer on Swyft’s ecommerce platform. 

Here the customer is empowered to take full control of the installation - adding additional energy saving products, choosing a suitable payment plan and scheduling their installation date.

Once the customer chooses the installation date on Swyft’s e-commerce platform it triggers the scheduling of an installation job in vWork. 

Creating the job also triggers the placement of the hardware order with the local supplier who delivers the order directly to the customer's property, saving the installer time. On the day of the install, customers can track the installer en-route to their house using vWork’s text alerts.

And finally, once the engineer has closed the job in vWork, including the posting of photos, this triggers a job review in the office, before the invoice is sent and the subcontractor is paid.

A partnership that works - Swyft Energy and vWork

Thanks to Swyft Energy’s success in the Irish market, the company has received interest from international installation businesses to license its e-commerce platform. 

Swyft Energy’s solution natively integrates with vWork allowing installation businesses to offer their customers an e-commerce experience on the Swyft platform while vWork manages the scheduling and job fulfillment.